Display Logistics are a specialist point-of-sale display, design and manufacturing business based on the Meridian Business Park in Leicester. They were coming close to the end of their current telephony contract when they were referred to us by another of our customers for whom Dalys had recently upgraded their aged telecoms.
Display Logistics needed to upgrade their current communications to a more flexible and effective system and they also required to make cost savings to justify the initial expenditure, this was to coincide with a staged premises relocation.
As part of their upgrade, Display Logistics had previously arranged for an 80:20 fibre broadband connection through another supplier. However, they were unfortunately let down and were left with just a standard 2MB service on the day of the move, instead of the promised 80mb service. With no remote access to the provided router, the provider was unable to carry out the required router changes to allow connection of the SIP trunks. Dalys was able to send over a Draytek broadband router configured for SIP, however the provider was still unable to provide a high-speed fibre broadband service.
The installation was booked to take place on a Friday although the broadband was not yet installed, and by Monday there was still no sign of the broadband. However, there was a solution in sight!
Following instruction from Account Manager, Malcolm Roe, Dalys’ senior engineer, Matt Chetwynd found that there was a very narrow line-of-sight opportunity and following a survey found a clear line between some trees from the old premises to the new premises. As the high speed broadband service was still live in the original premises, we were able to connect the two building wirelessly within less than 24 hours and get the 20 users of the new NEC SV9100 were up and running.
"I have been very impressed and am very grateful for the level of service we have received from your team. Matt who was on site was particularly helpful and helped to keep the morale up while we were waiting for the internet to connect! The other team members were also very helpful. We couldn’t have asked for a better service from either.
I also really appreciate the effort put in by both Matt and Malcolm to get us up and running with the internet and finding the solution for the line of sight internet access. Again thanks to you [Peter Daly] and your team for all the effort on this."