On a normal Monday morning Bladen Box, the Mansfield print and display experts experienced a power cut, interrupting the start of their week. When the power came back on it caused a surge, and the telephone system failed to operate. A call came into Dalys Service desk at 9.30am asking for assistance. Our Service Desk engineers spent time to diagnose the state of the system and to ascertain whether there was a possibility of a repair but as no electrical surge protector or uninterruptible power supply (UPS) unit was in place in this case, the surge of power had damaged the CPU.
Within a very short space of time, a replacement specification was agreed with the customer, and our engineer was on his way to install the new system. Our engineer, Sahel, completed the installation and programming and by 4.30pm and business was back to normal, with a brand new, efficient phone system in place.
Dalys are very proud of the service levels that we offer. We have:
- Manufacturer trained and experienced engineers manning our Service Desk
- Ability to act quickly to minimise business disruption for our customers
- Stock held to allow us replace equipment without delay
- Friendly, helpful and efficient staff to go the ‘extra mile’
If you would like this type of service from your telecoms provider, please contact us and we would be happy to discuss your business needs.
For more information on our maintenance and support service, please click here.
“Thanks to you all for a great service and rescue - well done on an efficient execution!”