MyCalls screen : shows live call statistics of all call in the business
It is impossible to fully manage your telecoms performance if you are unable to accurately measure your usage
Do you know how many calls your business misses in any one day and, because of this, how much actual business you may have lost? Or did you ever forget some vital piece of information that a customer gave to you during a conversation?
If this is the case, and for most people it is, the MyCalls call management software from NEC is just the solution you need!
MyCalls call management solutions are easily expanded and upgraded as a business grows and there is a level of software that suit your type of business and your particular reporting requirements.
MyCalls Basic – A single user entry-level application that helps provide a real-time snapshot of all calls. Free for the first 12 months.
MyCalls Call Manager – A more sophisticated version for businesses providing a full complement of call management information.
MyCalls Enterprise – Enables easy call management and reporting across multiple sites such as main offices and branch offices.
MyCalls Operator Console – For your receptionist or main operator assisting with giving an efficient, professional call handling service from using a company dashboard.
MyCalls Desktop – An excellent add-on to MyCalls Basic and MyCalls Call Manager, providing the caller with instant Customer Relationship Management (CRM) information
MyCalls Call Centre – An essential application for any contact centre and specialist call centres. Provides supervisors with full control of extensions and Automatic Call Distribution (ACD) groups from their desktop.
MyCalls Call Recorder – Equips MyCalls Call Manager and MyCalls Call Centre with full call recording capability. Calls are recorded securely, encrypted and easily accessed. Call recording assists with dispute resolution, staff safety and training and, in some industries, it is now a requirement. NEC MyCalls recorder is PCI compliant making it ideal for businesses regulated by the FSA.Request a quote