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Kings Avenue School

Overview

Kings Avenue School was kept in a rolling contract that was increasing year on year with their previous telephony provider.  They needed a phone system that made communicating simple and collaboration easy. After discussing the schools requirements we submitted a proposal for a Horizon (Cloud) system and ensured the Business Manager understood every section.

Kings Avenue logo

  1. What was it like before you had Horizon with Dalys?

“We were on an on-premise contract that was constantly rolling over and the cost was getting higher. Calls were not included in our previous package, so this prompted me to do a full review of our phone systems and request some quotes.”

2. Why did you choose Dalys?

“I got 3 quotes from 3 different providers for hosted and on-premise. I went back for questions and Jonathan and Malcolm from Dalys broke down the quote so I understood each section. The pricing was in line with another provider but I didn’t get the same customer service, so I chose Dalys.”

3. What have you been able to achieve since using Horizon?

We have never had a phone system that offered an automated menu. It has really cut down our call time and parents are no longer waiting in a long call queue. I love being able to pass a message onto staff without disturbing them. The voicemail goes straight to their email. This saves me and my colleagues from running around the school to deliver the message. Not to mention the system is so much more reasonable than what we were previously paying.

4. Was there anything we could have done differently?

“No, everything was well done. From finding the time for the installation to the  smooth service. Matt gave us some training on the new system. We couldn’t do it in half-term and Matt carried out the installation with minimum disruption to classes.

5. On a scale of 1-10 how likely are you to recommend Dalys to others?

“10, if any of the other school business managers ask what phone system we use, I will definitely be recommending Dalys

6. Is there anything else you would like to comment on

or say about our product or service?

“It’s a very good system, if other schools need a new phone system I will invite Dalys to do a presentation at our Business Manager meetings

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