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Phone systems

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On premise telephone systems

What you need to know

An on premise phone system or PBX as it is sometimes referred to involves the business as the end-user owning the system and housing it onsite.

If you are a business with perhaps more complex requirements and a greater need for customised communications, an on premise system could be perfect for you.

A phone system on-site not only provides more control, it also allows greater customisation, with the ability to install a system with all the features relevant to your business.

Following your initial expenditure, there aren’t any monthly licensing fees, meaning after several years your hardware investment is returned.

On premise systems avoid any risk of productivity coming to a halt due to internet unreliability and downtime.

We partner with NEC who offer a number of different solutions, depending on your requirements, as with all our products and services we’ll only recommend the best fit for your requirements, ensuring the features of the system really do create benefits and advantages for your business.

Features of all our on premise solutions include:

Call transfer – Assign incoming and out going calls to anyone the system within a couple of buttons

Voice Mail

Call Recording

Information or music on hold & Interactive voice menus - Handle calls professionally, efficiently and without draining resources

Call Routing – This system can be set up so that a caller is routed to a specific person or team. Automatic call routing can redirect the calls to the right people if the initial recipient isn’t available

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Cloud based or hosted telephone systems

Flexible, scalable, adaptable

Understanding how you want your telephone system to perform within your organisation will help you decide on the right solution. We can guide you through the different options available and really get to know your business, so that you have a solution that adds value and enhances performance.

What you need to know

Instead of the elements of your business phone system being routed in the office, a hosted telephone system takes everything offsite and stores it securely on a server in the cloud that can be accessed via the internet.

To your staff the user experience has very few differences, making and receiving calls is done in the same way, but for the business there are significant benefits.

There’s no hardware, so you have no maintenance costs and you’re saving space

Budgeting is made simple with a fixed monthly cost and no initial outlay

It has all the features of a traditional phone system, but with greater flexibility; it can be used on any device if you’re online

Connecting with others has never been easier with Unified Communications, the phone system will integrate multiple methods of communication; instant messenger, video conferencing, email and text – they can talk to each other in one system, creating greater efficiency for the business

Its adaptability means that things like remote working, multisite deployment and changes in service can be done with ease and speed

It’s scalable, so it can grow with your business when it needs to

We partner with several hosted system providers and as with all our products and services, we’ll only recommend the best fit for your requirements, ensuring the features of the system really do create benefits and advantages for your business.

Features of all our hosted systems include:

Call Recording - capture every phone conversation automatically and replay them at a touch of a button. Train staff and improve performance, resolve disputes using recorded evidence and ensure you have satisfactory compliance when required

Call Management software - allows you to manage, analyse and control your calls more effectively. Analyse call volumes, call answering time, abandoned calls and much more

Video Conferencing - Carry out presentations, customer meetings and team meetings from anywhere.

Auto Attendant – Allow callers to be transferred to an extension, without going through a receptionist.

Voicemail – allows voicemail to be left and picked up on any device.

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