Hospitality – hotels and b & b’s
Dalys has worked with a variety of business in the hospitality and leisure sectors and are aware of the importance of customer service and good communications to ensure return visits and repeat business.
NEC’s Smart Hospitality and In-Hotel front-of-house software is specifically designed for the small to mid-sized hotel, which will contribute greatly to the service levels that can be offered to guests, and this is now available via Dalys. NEC telecommunication servers and Smart Hospitality Software provides an easy to use system with great functionality, great for both hotel staff and their guests.
For the hotelier, room management is enhanced with:
- automated billing
- room availability
- auditing and reporting functions
Amongst many other valuable features the software includes a flexible routing option which reduces the need to have the reception desk manned permanently. This is highly beneficial to the smaller hotel to maintain the service levels that are demanded in the hospitality industry. Using a door phone, staff and guests can be let in securely, and premises security is enhanced. For greater mobility, allowing staff the ability to move around the hotel yet still be fully contactable, there are DECT and WiFi functions, and the messaging facility is an efficient and cost effective way to keep in contact.
These functions that are so useful to the hotel staff that they will reflect in the service that is received by guests, alleviating security concerns and offering a more efficient communication channel when assistance or service is required.