Doctors’ practices, nursing homes and other healthcare providers have a variety of different needs when it comes to their telephony.
Healthcare providers must strive continually to improve the quality of care that their patients and customers receive and this starts when the initial call is made. How a call is handled reflects on the efficiency of the service offered, from the outset, as in addition to quality care, healthcare institutions must also provide their patients with a comfortable, welcoming and friendly experience which is simple and user-friendly.
Along with improved service levels, and in order to improve quality of care, healthcare providers also need to be able to demonstrate improved value for money, as budgets are put more and more under the spotlight.
To facilitate this required improvement to service levels, healthcare workers need to access patient information promptly and be able to communicate effectively between patients, doctors, nurses and therapists, sometimes in remote locations
Dalys has worked within the healthcare sector for many years and our customers include doctors’ surgeries, care homes and dental practices, all with differing needs.
There are features that can be put in to place at network level, via our Dalys Direct service, to direct callers to different departments or even different locations. This is sufficiently flexible to enable a number or levels that can be set to work on different days of the week and different times to take into account different opening hours, working patterns and holidays as well as out of hours and weekend working.
In addition, via the NEC phone system, auto-attendant directs callers to different departments and ‘number-in-queue’ can be announced to give an indication of the length of time callers may be waiting or to direct callers to
The NEC systems have a number of features that are ideal for the care environment.