Businesses that are constantly striving to improve their customer service and retention will benefit from the features enabling improved productivity and efficiencies within the workplace.

The Univerge SV8000 Series, from NEC answers the requirements of small medium and large business of all models, multi or single site businesses, call-centres and colleges, home-workers and mobile workers, health centres and the financial sector.

Protecting your investment - the Univerge SV8100 is scalable, with an expansion capability allowing for business growth and with built in flexibility, departmental changes or changes in working practices and operational methods are easily accommodated.

Reducing your costs - the Univerge SV8100 uses an open-interface to allow new services and applications to be integrated as technology advances, ensuring that your investment is fully protected and ACD and voicemail applications reduce operator time.

The Univerge SV8100 supports all communication methods, IP, TDM, video, wired and wireless and features and resources can be shared between branches and remote locations by networking SV8100s, giving total lower ownership costs.

Unified Communications - the Univerge SV8100 UCB is a licence-based application allowing the user to seamlessly move between phone, IMS and email. Enabling ‘presence' assists operators and call-centre agents to give exceptional customer service and will improve internal and external communications.

The Univerge SV8100 is part of the Univerge 360 solution from NEC, designed around end-user requirements, putting you firmly in the driving seat.