Telephone fraud has increasingly become a threat to business owners with systems being ‘hacked' allowing unauthorised calls to be made through the system.

Hackers crack the codes which normally just allow your staff to dial into the system which then enables anyone to log in and then use your system to call another destination at your expense.

Such fraudulent use of the your phone system can result in telephone call bills amounting to thousands of pounds and the customer being held responsible for payment.

There are a few simple things that you can do to minimise the chances of fraud being committed against your company:

• Regularly check you calls statistics so that changes in outgoing call patterns can be detected
• If you don't currently have a call logger consider adding one to your system. The initial outlay could be paid back a thousand times
• Limit the numbers to which your employees can call, i.e. international and premium rate numbers, or directory enquiries
• Change your voicemail passwords regularly and don't use the factory default numbers
• Restrict access to your comms room and master terminals
• Change passwords and PINS
• Remove access to your system for ex-employees who had access to mail boxes or buildings

For further information contact your account manager at Dalys to ensure that your system set-up is as tamper-proof as possible.